We have displays set up throughout the store to provide a better understanding of what the different products offer. Our knowledgeable team is here to answer your questions.

Our quality of work, attention to detail, and exceptional products are unmatched. With over 23 years of window tinting experience, you can be certain that the job will be done right. Sun Stoppers Baltimore strives to not only meet, but surpass your expectations. Our helpful, positive, and informative team members make listening a top priority in order to understand and anticipate your needs. With this in mind, we believe your service experience should be regarded as such. We value every customer and recognize they are unique. When you call or walk through our door, rest assure you will not be treated like a number. I never made any complaint in public but this is what I’ve been through in Audi and I’d like stay in fact.So if you’re happy with her service I mean her favor, you’ll likely want to buy from Melanie M in the future.WHAT MAKES SUN STOPPERS BALTIMORE SO DIFFERENT?Īt Sun Stoppers Baltimore, it’s all about the connection.

When she mentioned 300 discount, she does not think this is the inconvenience she brought it to us, she said it again when she walked us out the door, she’s doing us a huge favor for giving the discount because of all these. our time is valuable too, we booked the time off and nothing gets done. We thank you for the offer but this does not waive the aweful experience I’ve been through in AUDI. I understand she might not profit from doing this work, but a great salesperson would think about customer retention.At the end, she offered us 300 discount. She makes it sounds like she’s doing us a favor as lease transfer is not priority and she’s very busy with other sales ( even tho they didn’t prioritize us, we waited almost 3weeks). can you imagine if we don’t follow up the deal? The deal may not be closed again.What makes us the most frustrated is she is not sorry for being late, booking wrong time and being unprofessional. After several phone call/voice message/email follow up, we finally get respond till almost 1pm(I actually think it’s not too bad for the time frame even tho she promised it’s 10am, we kinda expected this from her). Told us will get thing at 10am, again, no update. ) anyway, we still didn’t get things done, we have to make another trip the next day. Fortunate, there is another way out that we don’t need the document( I”ll give her credit if she fought for us but I doubt, i genuinely don’t think she knows what she was doing. She didn’t, instead of asking/confirming the infor prior to the transfer day, she likes to assume we have the document that she’s looking for. Shouldn’t all this being taken cared right before the transfer day? We specifically asked in advance anything they need, please let us know. It’s like when you go to bank on your house closing day, the banker tell you that they need lawyer’s notarized paper.

She then started to ask us about other documents which should be taken cared awhile before the closing day. Then told us that the deal cannot be sealed until noon（because the wrong timing was booked on holiday). The person Booked an appointment at 9am, showed up 10 mins after with no paperwork, no preparation and no memory of what documents we’ve already emailed her. At the 10th business day, We finally get notified that the document is ready. We were advised the paper work take up to 5-7 business day. During the whole process, the person we dealt with didn’t like to answer our phone call, no respond to emails, no acknowledgement or whatsoever.

This is by far the worst experience I’ve ever had with car dealership. Instead, they are doing your favour by getting their job done. Apparently if you are doing a car lease transfer, it’s not a service Audi dealership provide.

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